Help Desk Network Outsourcing Team
ActivSupport's help desk outsourcing and IT outsourcing services are available across the US and Canada. Are you considering outsourcing your help desk entirely? enhancing your existing help desk solution with an efficient escalation procedure to experts? or getting an outside opinion on how to improve your current help desk performances?
Help Desk services are built upon three distinct assets; Tools, processes, and resources.
ActivSupport can provide organizations with a comprehensive help desk outsourcing solution or a menu approach where you can mix and match available components such as call center solutions for maximal flexibility. To find out more information about helpdesk outsourcing with a buyer perspective check out this excellent resource called the IT outsourcing toolkit.
Where do we draw our expertise from?
ActivSupport has been the help desk provider of choice for hundreds of companies over the past years. We are, in sort, like the help desk you can only find in large organizations, with a major difference thought with a typical corporate help desk who deals with a single corporate or enterprise network; We solve problems on a variety of platforms and independently run networks across specific corporate cultures, maintain host of documentations and remote communication means to perform the job, and report to hundreds of executives, and this day in and day out. As a result of this unique position to serve a large customer base while maintaining segregated networks, and confidentiality, ActivSupport has developed proprietary methodologies and tools at the forefront of the help desk industry.
At last, but not least, our technical staff is carefully hired based not only on their technical skills and inter-personal and customer services orientation but also on their ability to work in a high pressure environment where doing things right the first time is critical to customer satisfaction.
What are my help desk service options with ActivSupport?
Help Desk Outsource:
Whether you need to build up a help desk from the ground up or outsource your current help desk, ActivSupport can help. Our flexible solutions can help alleviate challenges inherent to downsizing, or business re-alignment by transferring existing resources onto our payroll, including re-training, re-assignment, and career development for the greatest benefits of both your technical staff and the organization's bottom line.
Help Desk Co-source:
Leverage ActivSupport expertise to improve your current help desk responsiveness, flexibility, reporting or simply with the objective to cut costs. Our "A la carte" help desk offering include a mixture of ingredients to create the perfect recipe for your situation. ActivSupport help desk team regularly intervene in the development of metrics according to best practices, through resources development, functional re-organization, productivity tools deployment, expansion of operating hours, and skills coverage.
Help Desk Consulting:
You need an overall or partial audit of your current help desk function, or would like help setting up an help desk that you will then manage on your own. We can recommend, customize and deploy contact center technology requiring no up-front costs such as Contactual's help desk software solutions.
What is the cost associated with outsourcing my help desk to ActivSupport?
ActivSupport has developed flexible pricing models spanning fixed price "all you can eat" support to "pay as you go" solutions that adapt to any organization's objectives, and financial culture. Do not take any chance with your Help Desk, call the help desk experts, call ActivSupport.
ActivSupport delivers consulting and outsourcing services across Microsoft, Linux, and Macintosh networks to small businesses and enterprises alike all over the U.S. For a free consultation about your project, call ActivSupport at 1-877-ACTIVNET (1-877-228-4863) or use our online contact form.
